Terms & Conditions

Welcome to His and Hers Perfume! These Terms & Conditions apply to all purchases made on our website www.hisandhersperfume.com. By placing an order with us, you’re agreeing to these terms, so please give them a quick read before you shop.

By accessing our website or making a purchase, you agree to our Terms of Service (“Terms”), including any additional terms and policies referenced or linked herein. These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.

We may update or modify these Terms of Service at any time by posting revisions on our website. You are responsible for reviewing this page periodically. Continued use of the site after changes are posted constitutes your acceptance of the updated Terms.

Our store is hosted by Wix Inc., which provides the e-commerce platform enabling us to offer and sell our products and services to you.

1. Who Can Shop With Us

You must be at least 16 years old to register or place an order.
When you register, please make sure all the details you give us are correct, up to-date, and complete.
Our website must only be used for lawful purposes. No fraud, no illegal activity, and nothing that could cause harm or distress to others.
If we suspect any unusual or fraudulent account activity, we may suspend, restrict, or close your account without notice.

2. Product Information Accuracy and Timelines

We strive to ensure product information is accurate, complete, and current; however, errors or omissions may occur. All information is provided for general reference only and may change without notice. You are responsible for verifying details before making decisions or purchases.

3. Orders & Pricing

We are a re-seller of perfumes, offering 100% authentic products.
All prices are listed in GBP (£) and include VAT.
We don’t currently offer a price-matching policy.
Placing an order means you’re making an offer to buy – it’s not accepted until:
- We successfully take payment, or sometimes we may need to cancel an order – for example, if an item is out of stock, discontinued, or payment can’t be authorised. If this happens, our friendly Customer Service team will get in touch.

We also reserve the right to:
- Cancel or refuse orders at any time
- Limit the quantity or certain products per order
- Prices and services may change or be discontinued at any time without notice. We are not liable for any modifications, price changes, suspensions, or discontinuations.
- Certain products or services are available exclusively online and may have limited quantities, subject to our Return Policy. While we strive for accurate product images and descriptions, we cannot guarantee colour accuracy on all displays.
We reserve the right to limit sales, quantities, or availability by person, region, and to modify or discontinue products or pricing at any time without notice. Product offers are void where prohibited. We do not guarantee that any product, service, or information will meet your expectations or that errors will be corrected.

4. Data Protection

We take your privacy and payment security seriously. We will do everything we can to keep your order details safe.
However, if a third party manages to gain unauthorised access without negligence on our part (e.g. cyber attack), we cannot be held responsible for any resulting loss.
His and Hers Perfume’s Privacy Compliance Officer will respond to your request in accordance with applicable data protection laws and provide guidance on the steps we will take to address your inquiry or complaint.

5. Accuracy of Billing and Customer Account Data

We reserve the right to respectfully decline or adjust any order at our discretion. Purchase limits may apply per individual, household, or order, including those made under the same account, payment method, or billing and shipping details.

Should an order be modified or cancelled, we will make reasonable efforts to notify you using the contact information provided at checkout. We may also restrict orders that, in our judgment, appear intended for resale or distribution.

You agree to provide accurate, complete, and up-to-date purchase and account information, including valid contact and payment details, to ensure seamless processing and communication regarding your order.

Occasionally, our site or Service may contain typographical errors, inaccuracies, or omissions in product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, update information, or cancel orders if any content is inaccurate, even after an order has been placed, without prior notice.

We are not obligated to update, amend, or clarify any information on the Service or related websites, including pricing, except as required by law. Any indicated update or refresh date should not be construed as confirmation that all information has been revised or is current.

6. Third Party Links

Some content, products, and services offered through our Service may include materials provided by third parties.

Links to third-party websites may direct you to platforms not affiliated with us. We do not review, endorse, or guarantee the accuracy, quality, or reliability of any third-party materials, products, or services and accept no liability for them.

We are not responsible for any harm, loss, or damages arising from your use of third-party goods, services, or content. Please review the third party’s policies carefully before engaging in any transactions, and direct any questions, claims, or concerns regarding their products or services to the respective third party.

7. User Feedback and Comments

If you submit any materials to us—whether requested (e.g., contest entries) or unsolicited creative ideas, suggestions, or proposals (“comments”)—you grant us the right to use, edit, publish, distribute, and translate them in any medium without obligation to maintain confidentiality, compensate you, or respond.

We may, at our discretion, monitor, edit, or remove content that we find unlawful, offensive, defamatory, obscene, or otherwise objectionable, or that violates intellectual property or these Terms.

You represent that your comments do not infringe on any third-party rights, contain unlawful or harmful material, or include viruses or malware. You may not use false identities or mislead others about the origin of your comments. You are solely responsible for your submissions, and we assume no liability for any content posted by you or others.

8. Prohibitive Uses

In addition to other restrictions in these Terms, you may not use the site or its content to:

Engage in unlawful activities or solicit others to do so.

Violate laws, regulations, or the rights of others, including intellectual property.

Harass, abuse, defame, discriminate, or submit false or misleading information.

Upload malicious code or interfere with the functionality or security of the Service or other websites.

Collect personal information without consent, spam, phish, scrape, or use the site for obscene or immoral purposes.

We reserve the right to terminate access for any violations of these prohibitions.

9. Liability Notice, Guarantees & Limits of Responsibility

We do not guarantee that the service will be uninterrupted, timely, secure, or error-free, nor that any results obtained will be accurate or reliable. The service may be suspended or discontinued at any time without notice.

Your use of the service is at your sole risk. Unless explicitly stated, all services and products are provided ‘as is’ and ‘as available’, without any express or implied warranties, including merchantability, fitness for a particular purpose, durability, or non-infringement.

His and Hers Perfume and its affiliates, employees, agents, or licensors are not liable for any direct or indirect loss, damages, or claims arising from your use of the service or any products obtained through it, including lost profits, revenue, data, or replacement costs, even if advised of the possibility. Where liability cannot be excluded under applicable law, it is limited to the maximum extent permitted.

10. Changing of Terms and Services

You can view the latest Terms of Service on this page at any time. We may update or revise these Terms at our discretion by posting changes on our website. It is your responsibility to review them periodically, and continued use of the site or Service constitutes acceptance of any updates.

11. Delivery & Payment – The Easy Guide Delivery

Free UK Delivery – Spend £100 or more and we’ll deliver your order free of charge.

UK Only – At the moment, we only deliver within the UK.

Stock Issues – If an item you’ve ordered is suddenly out of stock, we’ll refund you for that product right away. While we can’t offer extra compensation for the disappointment, we’ll always try to keep this as rare as possible.

Damaged Items – If your order arrives damaged, please let us know within 48 hours so we can rectify this as soon as possible.

Busy Periods & Bad Weather – During extreme weather (like snow or flooding) or peak seasons (like Christmas), deliveries may take a little longer. We’ll keep you updated and suggest ordering early to avoid delays.

Stock Takes – Occasionally, during inventory checks, order processing might slow slightly – but you’ll still get your delivery within the advertised timeframe of 5 to 7 working days.

Once It’s Delivered – The products are yours once delivered. If they arrive damaged, faulty, or incorrect, we’ll take care of it – otherwise, we can’t be responsible for loss or damage after delivery.

12. Undelivered Items

Email us at info@hisandhersperfume.com (Mon–Fri, 9am–5pm).
If your order hasn’t arrived within 10 working days, please let us know so we can check with our courier.
We may need your help during the investigation – without it, we won’t be able to process your claim or issue a refund.
We can’t offer compensation for non-delivery beyond a refund or replacement.

13. Payment

We accept: Visa Debit, Visa, Mastercard and PayPal. Our payment platform is Stride.

14. Cancelling Your Order

Once your order has been accepted into our warehouse, we can’t make any changes.
We may be able to cancel your order if you contact us within 12 hours of receiving your order confirmation – but we can’t promise.
Our customer service hours are: 9am–5pm
If you change your mind after your order has been dispatched, you can still return it – see our Returns Policy below.

15. Returns Policy

14-Day Money-Back Guarantee

Our return policy is valid for 14 days from the date of purchase. If more than 14 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

To qualify for a return, items must be unused, unopened, and in the same condition as when you received them. They must also be returned in the original packaging. A valid receipt or proof of purchase is required to process any return.

Once your return is received, our team will inspect the item to ensure it meets the eligibility criteria. We will notify you by email once your return has been received, along with the outcome of your refund request—whether approved or rejected.

If your return is approved, your refund will be processed promptly. The credit will be applied to your original payment method within a specified number of days, depending on your bank or payment provider. Please note that shipping costs are non-refundable, and you may be responsible for return shipping charges unless the return is due to a fault on our part.

We will refund you, which can take up to 7 working days to reach your account. We will refund you minus 7% restocking fee.

We strive to make the return process as smooth as possible and encourage you to contact our customer service team with any questions regarding your return or refund.

PLEASE NOTE: ALL OUTLET items purchased are non- exchangeable or refundable.

16. Faulty or Damaged Items

If your order arrives damaged or faulty, we’ll arrange a replacement (subject to availability) or refund (whichever is appropriate).

Here’s the steps to do this:

Check your items as soon as they arrive.
Report any damage or faults within 48 hours of delivery. Claims after this time may not be accepted.
If we approve your return:

Send the item back within 7 days of purchase.
Include all original packaging, accessories, and documents.
Provide evidence of the damage after it has been opened (photos, videos etc)
We will email you a label and packing slip with instructions. We will inform you of the shipping carrier chosen to return the items.

17. Order Cancellations & Returns Process

Cancelling Before Dispatch

If you cancel your order before it’s dispatched. Your refund will be processed as outlined in the Returns Policy above.

18. Steps To Return a Product

Step 1 – Contact Us First

Before sending anything back, email us at info@hisandhersperfume.com so we can confirm your return.
Please follow the instructions under Returns Policy above.

Step 2 – Use a Tracked or Signed For Service

We strongly recommend using a Signed For or Tracked postal service.
Lost returns are your responsibility—we can’t refund items that don’t reach us.
Keep your tracking receipt until your refund or exchange is processed.

Step 3 – Follow Packaging Guidelines

Please ensure that you package the item(s) securely to avoid any damage whilst in transit on return back to us
Royal Mail classes perfumes as hazardous goods and they will add a safety label to meet shipping requirements.

19. Privacy Policy and what we do with your information

When you make a purchase, we collect personal information such as your name, address, and email. When you browse our online store, we also automatically collect your IP address to help us understand your browser and operating system.

With your consent, we may send emails about our online store, products, and updates.

20. Giving Consent

By providing personal information to complete a transaction, verify payment, place an order, or arrange delivery or returns, you consent to its use for that purpose. For other uses, such as marketing, we will request your explicit consent or offer an opt-out.

21. Withdrawing Your Consent

You can withdraw consent at any time by contacting us at info@hisandhersperfume.com.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

22. Online Store Hosting and Securing Your Data

Our store is hosted by GoDaddy Inc, which provides the e-commerce platform that enables us to sell products and services online. Your data is securely stored through GoDaddy’s systems, including databases and applications, on servers protected by firewalls.

23. Payment Security on Online Store

If you use a direct payment gateway, Strip securely stores your credit card information, encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
Transaction data is retained only as long as necessary to complete your purchase and is deleted afterward.
All payment gateways follow PCI-DSS standards, managed by the PCI Security Standards Council, ensuring secure handling of credit card information.
For further details, please refer to Stripe’s Terms of Service and Privacy Policy.
If you wish to access, review, correct, update, or request the deletion of any personal information we hold about you, or if you have any concerns or complaints regarding your privacy, please contact our Privacy Compliance Officer. You can reach us via email at info@hisandhersperfume.com.